Benefits of the Premium Outsource Plan
All of the Benefits of our
Complete Support Plan
Guaranteed “Time to Fix” Service Level Agreement
Dedicated Onsite Support
Virtual CIO
Included Project Work
Onsite Education for Key Applications
Premium Outsource Details
Guaranteed “Time to Fix” Service Level Agreement
Not only can we provide a guaranteed response times, we also guarantee resolution times for your IT problems, removing the worry of any possible downtime.
Dedicated Onsite Resource
No need to worry about exceeding call limits to the service desk, or obtaining an on-site technician when you need it. With a Premium Outsource Plan, you will have a dedicated on site resource to respond immediately to your organisations’ IT requirements. We will handle the management and training of your resource as well!
Virtual CIO
We provide sound and objective advice to define and execute a strategic IT plan and can present this to your board or governance team if required.
Included Project Work
Organisations growing rapidly need to scale their IT systems accordingly. IT project work is often required to ensure operations remain on track, and as such IT project management and implemtation is included in this offering, at a pre-agreed level.
Onsite Education for Key Applications
With most support calls being generated as a result of insufficient user training, we endeavor to deliver more value from your IT assets. We will ensure that your staff are appropriately trained for use in your key applications.
