monitoring & maintenance
Inspire’s Monitoring & Maintenance Plan suits small businesses on a budget, who want more than a reactive, ad-hoc service but due to their size or support requirements do not need a full managed IT services offering.
Our Monitoring & Maintenance Plan also suits organisations with in-house desktop IT support that need additional tools and strategic support that only a larger IT supplier can provide.
Contact us now for a discussion regarding our comprehensive support plans
Benefits of Monitoring & Maintenance
Monitoring & Maintenance details
Local Service Desk
A single 1300 number accessible by you for all support issues, coupled with our industry leading ticketing system means greater accessibility and end to end tracking of issues. Our service desk is based in Sydney and staffed with consultants who communicate in plain English.
Microsoft Windows and Office Patching
We ensure your systems are kept up to date with the latest patches and software updates. Routine system maintenance is performed outside of office hours. This means that reboots and updates do not disrupt productive office time.
Security
Because threats to your company’s technology environment evolve constantly, you need access to services that protect against the latest threats. We ensure all security patches, anti-virus, anti-spam and other malware software are installed and maintained to ensure a safe and reliable office network.
Backup Management
All of your files and email are backed up to our secure data centre for easy recovery if and when required.
Proactive Monitoring and Alarming
Our Network Operations Centre (NOC) runs 24 hours a day, seven days a week, which allows us to monitor your systems constantly and without interruption.
Hardware and Software Asset Reporting
Using our asset software, users can create customisable inventory and audit reports and easily document and track hardware assets, application software versions and license keys.